Legal
How payments, cancellations and refunds work for SPARLESOFT projects and services.
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Last updated: 16 September 2026
This Refund Policy explains how payments, cancellations and refunds work for projects and services provided by SPARLESOFT. It forms part of our Terms of Service.
Where a project requires a deposit, it reserves time in our schedule and covers initial planning and discovery work. Once work on the project has started, the deposit is non-refundable.
Projects are usually invoiced in stages linked to agreed milestones. Payments for milestones that have been completed and delivered are non-refundable.
You can cancel a project at any time by telling us in writing. You will be charged for the work completed up to the cancellation date.
If you have paid for work that has not yet started, we will refund that unused amount.
If we are unable to deliver the agreed work, or we end a project for reasons that are not caused by you, we will refund payments made for work that has not been delivered.
Third-party costs purchased on your behalf, such as premium themes, plugins, software licences, domains and hosting, are non-refundable once bought.
Completed and approved design, development and consulting work is also non-refundable.
Monthly maintenance and support plans can be cancelled with notice before the next billing period. Payments for the current or past periods are non-refundable.
Email info@sparlesoft.com with your name, project details and the reason for your request. We will review it and reply with the outcome and next steps.
This policy does not affect any rights you have under applicable consumer or business law.
If you have any questions about this policy, contact us at info@sparlesoft.com.
Contact us at info@sparlesoft.com and we will be happy to help.
